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All goods are shipped by us with DHL, DHL-Express, Deutsche Post, UPS. All International orders will be shipped by UPS. Delivery can also be made to a DHL packing station if desired. For this, please leave a corresponding message in the note input field when ordering. The shipping costs for the return shipment are to be borne by the buyer. Excluded from this are returns of incorrectly delivered goods. If the goods are to be exchanged, e.g. because a wrong shape or color was delivered, AIO® will deliver the goods again free of charge. Please fill out the contact form on our website and we will immediately issue a return label. We will endeavor to respond within 4-7 business days.
Please note that in the case of cross-border deliveries, additional taxes (such as in the case of an intra-Community purchase) and/or duties, such as in the form of customs duties, may be incurred and must be paid by the buyer. If the carrier returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment.
This does not apply if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service.
Shipping within Germany is free of charge from an order value of 40.00€. If the order value is below 40.00€, the shipping costs will be charged.
If the order value is lower, shipping within Germany costs 4.99€.
Shipping costs for other countries:
Countries in the European Union: 9,50€
Switzerland: € 17,99
USA: 18,00€UK: 12,00€
Rest of the World: 20,00€