Returns

IIf you are dissatisfied with the delivered goods, you can of course make use of your right of withdrawal and return the goods to us as long you haven't opened the products sealing. Of course, you can also return only a part of your order. This is possible up to 14 days after receipt of the goods (after that we can not accept the return).

How returns work:

STEP 1

Download the following document and attach it to your return. 

STEP 2

Pack your return safely. Please note that items can only be returned unworn, in their original condition and in the correct sealed original packaging.

STEP 3

Then send your return to the following address:

CLAIR UG c/o ISN GmbH
Am Dornbusch 9, 61250 Usingen

(Please note that you as a customer have to pay the costs of the return. We can not refund you afterwards! We recommend that you keep a proof of shipment with tracking in case your shipment does not reach us).

STEP 4

Once we receive your return, it will be processed within approximately 7 business days. You will then receive a refund and a confirmation by mail. Please note that an exchange is not possible for logistical reasons. You can reorder the desired item in our store.

BACK TO TOP